MVRC Columbus will be hosting Quantum Health for a hiring fair TODAY from 1-4 p.m., for Patient Services Representatives and various nursing positions. Bring your Resume and dress to impress! Patient Service Representatives (PSRs) Patient Service Representatives (PSRs) have the opportunity to make a difference in people’s lives every day, while working in a collaborative, employee-centered environment focused on caring for our members. We are looking for empathetic, energetic, smart & service-minded healthcare warriors to join our team. As a PSR, you are the first point of contact for our members and their healthcare providers. Whether answering a seemingly simple question, or unraveling a complicated billing issue, the primary role of the PSR is to serve as an advocate for our members. By working directly with members, as well as providers, caregivers and other vendors on the member’s behalf, we take the confusion out of the complex healthcare system. Roles and Tasks: Provide exceptional customer service through inbound & outbound calls with our members, their providers, and other vendors, regarding everything from benefits coverage to claims and billing issues Coordinate care by working directly with patients, providers, claims payers, pharmacies, and any other parties relevant to the healthcare of the patient Ask probing questions to identify and escalate issues relevant to a member’s healthcare journey Advocate for our members through education regarding their health plan and available benefits, and connecting the needed resources or parties to support & streamline their healthcare journey Utilize Quantum Health’s systems and technology to accurately […]